SCORM Compliant Package-ICTICT219 Interact and resolve queries with ICT clients Session Plan Units of competency MSS015026 Develop

Units of competency MSS015026 Develop strategic sustainability plans MSS015027 Implement sustainability plans MSS015024 Develop required sustainability reports MSS015025 Develop a business case for sustainability improvements MSS015020 Facilitate an energy audit If you require RPL Kits with comprehensive benchmarking

for example:

ethics and privacy in an ICT environment ICTICT419 Work effectively in the digital media industry ICTPMG401 Support small scale ICT projects Elective units ICTWEB411 Produce basic client-side script for dynamic web pages ICTWEB414 Design simple web page layouts ICTWEB402 Confirm accessibility of websites for people with special needs ICTWEB412 Produce interactive web animation ICTWEB406 Create website testing procedures BSBSUS401 Implement and monitor environmentally sustainable work practices ICTICT408 Create technical documentation ICTICT427 Identify

BSBXCS302 Identify and report online security threats

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-ICTICT219 Interact and resolve queries with ICT clients Session Plan Units of competency MSS015026 Develop* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.