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Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful
activities and tasks are mapped to the requirements of each unit of competency
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises
Core units BSBINM401 Implement workplace information system BSBWHS401 Implement and monitor WHS policies
privacy and security within the medical environment BSBMED304 Assist in controlling stocks and supplies * We can develop additional elective units that are not listed on request (Please contact us for further information)
SCORM Compliant Package-BSBCRT411 Apply critical thinking to work practices RII Core units SIRRSTR001 Undertake strategic* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.