Unit Knowledge Guide-CPCCPD2012 Use painting and decorating tools and equipment MSS Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

test and maintain exhaust systems on diesel engine systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPPHM2001 Follow work procedures to maintain Good Manufacturing Practice requirements FBPPHM3002 Operate a pharmaceutical production process FBPWHS2001 Participate in work health and safety processes FBPPHM3003 Work in a controlled environment If you require RPL Kits with comprehensive benchmarking

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

monitor and evaluate nursing care HLTENN039 Apply principles of wound management HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN041 Apply legal and ethical parameters to nursing practice HLTENN042 Implement and monitor care for a person with mental health conditions HLTENN043 Implement and monitor care for a person with acute health conditions HLTENN044 Implement and monitor care for a person with chronic health conditions HLTENN045 Implement and monitor care of the older person HLTENN047 Apply nursing practice in the primary health care setting HLTENN068 Provide end of life care and a palliative approach in nursing practice HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS002 Follow safe work practices for direct client care Elective units BSBLDR414 Lead team effectiveness BSBPEF402 Develop personal work priorities CHCCOM005 Communicate and work in the health or community services HLTAID011 Provide First Aid HLTWHS003 Maintain work health and safety If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-CPCCPD2012 Use painting and decorating tools and equipment MSS Core units BSBCUE203 Conduct customerOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner