SCORM Compliant Package-ICTICT425 Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace CHC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency SITTGDE005 Prepare and present tour commentaries or activities CUAEVP411 Present information on activities

RIIMPO301E

We hire subject matter experts to write our learning guides to ensure they are industry and workplace relevant and current

Units of competency AHCBAC202 Assist agricultural crop maintenance AHCMOM202 Operate tractors AHCMOM304 Operate machinery and equipment HLTAID002 Provide basic emergency life support AHCWRK202 Observe environmental work practices AHCWRK204 Work effectively in the industry AHCWHS201 Participate in work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-ICTICT425 Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace CHC aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.