Unit Knowledge Guide-CPPCLO4109 Clean and decontaminate trauma and crime scene sites Forms Units of competency TAEDES503 Design

Units of competency TAEDES503 Design and develop e-learning resources TAEDEL501 Facilitate e-learning * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

set up and program portable traffic control devices RIICOM201E Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people If you require RPL Kits with comprehensive benchmarking

Units of competency BSBLDR602 Provide leadership across the organisation BSBESB401 Research and develop business plans BSBAUD514 Interpret compliance requirements CUAIND311 Work effectively in the creative arts industry SITXHRM005 Manage volunteers BSBFIN501 Manage budgets and financial plans BSBCMM411 Make presentations BSBHRM525 Manage recruitment and onboarding * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-CPPCLO4109 Clean and decontaminate trauma and crime scene sites Forms Units of competency TAEDES503 DesignOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner