Unit Knowledge Guide-ICTICT809 Facilitate business analysis Certificate II aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

Core units BSBSMB401 Establish legal and risk management requirements of small business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB421 Manage small business finances Elective units BSBRES411 Analyse and present research information BSBSMB301 Investigate micro business opportunities BSBREL401 Establish networks BSBMKG401 Profile the market PSPGEN028 Provide a quotation BSBWOR424 Develop a time management plan If you require RPL Kits with comprehensive benchmarking

Units of competency AHCPMG308 Implement pest management strategies FDFFS1001A Follow work procedures to maintain food safety AHCPLY204 Collect and pack eggs for human consumption AHCBIO202 Follow site quarantine procedures If you require RPL Kits with comprehensive benchmarking

evaluate and apply current industry specific technologies to meet industry standards Group D ICTICT401 Determine and confirm client business requirements ICTTEN416 Install

assess and control safety risks SITHFAB005 Prepare and serve espresso coffee HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-ICTICT809 Facilitate business analysis Certificate II aggressive or abusive customers SIRXCEG006Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner