Learner Guide-BSBOPS404 Implement customer service strategies AUR Core units CHCCCS010 Maintain a

Core units CHCCCS010 Maintain a high standard of service CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAHA001 Assist with an allied health program HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units CHCAGE001 Facilitate the empowerment of older people CHCDIS007 Facilitate the empowerment of people with disability CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand

Evidence criteria used to assess the competence of the student

ICTTEN312 Install telecommunications network equipment ICTTEN313 Work on and resolve recurrent network faults If you require RPL Kits with comprehensive benchmarking

assess and control safety risks Group C If you require RPL Kits with comprehensive benchmarking

Learner Guide-BSBOPS404 Implement customer service strategies AUR Core units CHCCCS010 Maintain aOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce