Learning and Assessment Kit-SITXCCS015 Enhance customer service experiences SIS For students wishing to continue

For students wishing to continue on to further academic study

Core units SITHFAB021 Provide responsible service of alcohol SITHIND006 Source and use information on the hospitality industry SITHIND008 Work effectively in hospitality service SITXCCS014 Provide service to customers SITXCOM007 Show social and cultural sensitivity SITXFIN007 Process financial transactions SITXFSA005 Use hygienic practices for food safety SITXHRM007 Coach others in job skills SITXWHS005 Participate in safe work practices Elective units SIRXCEG008 Manage disrespectful

Use digital platforms and tools ethically

Validated by Industry Experts

Learner GuideThe learner guide meets training package criteria and is developed in a logical order

Learning and Assessment Kit-SITXCCS015 Enhance customer service experiences SIS For students wishing to continueOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to