Learner Resources-CHCDIS023 Provide specialised support UEP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

present and debate ideas BSBCRT402 Collaborate in a creative process BSBDES402 Interpret and respond to a design brief CUADIG403 Create user interfaces BSBINN201 Contribute to workplace innovation BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships BSBMKG417 Apply marketing communication across a convergent industry If you require RPL Kits with comprehensive benchmarking

Units of competency AURETU007 Overhaul air conditioning and HVAC system compressors If you require RPL Kits with comprehensive benchmarking

present and debate ideas BSBCRT402 Collaborate in a creative process BSBEBU401 Review and maintain a website BSBINN301 Promote innovation in a team environment BSBITU401 Design and develop complex text documents BSBITU402 Develop and use complex spreadsheets BSBITU404 Produce complex desktop published documents If you require RPL Kits with comprehensive benchmarking

Core units BSBWOR203 Work effectively with others CUAIND201 Develop and apply creative arts industry knowledge Elective Units BSBCRT101 Apply critical thinking techniques BSBCRT301 Develop and extend critical and creative thinking skills BSBDIV301 Work effectively with diversity BSBWOR204 Use business technology BSBCMM201 Communicate in the workplace BSBINN201 Contribute to workplace innovation BSBITU202 Create and use spreadsheets If you require RPL Kits with comprehensive benchmarking

Learner Resources-CHCDIS023 Provide specialised support UEP aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all