SCORM Compliant Package-AURHTX101 Diagnose and repair heavy vehicle manual transmissions EAL Core units BSBCUS401 Coordinate implementation

Core units BSBCUS401 Coordinate implementation of customer service strategies BSBLED401 Develop teams and individuals BSBWHS401 Implement and monitor WHS policies

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core Units CHCCCS019 Recognise and respond to crisis situations CHCCSL001 Establish and confirm the counselling relationship CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSL003 Facilitate the counselling relationship and process CHCCSL004 Research and apply personality and development theories CHCCSL005 Apply learning theories in counselling CHCCSL006 Select and use counselling therapies CHCCSL007 Support counselling clients in decision-making processes CHCCSM005 Develop

BSBXCS302 Identify and report online security threats

CHCCDE011 Implement community development strategies Group C CHCADV002 Provide advocacy and representation services

SCORM Compliant Package-AURHTX101 Diagnose and repair heavy vehicle manual transmissions EAL Core units BSBCUS401 Coordinate implementation* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.