SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers HLT Units of competency FWPCOR2205 Follow

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPHAR3225 Operate excavator with log grapple FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

Units of competency FNSFLT503 Promote basic financial literacy skills FNSFLT501 Assist customers to budget and manage own finances FNSFLT502 Facilitate customer awareness of the Australian financial system and markets If you require RPL Kits with comprehensive benchmarking

equipment and work areas SHBHIND003 Develop and expand a client base SHBHTRI001 Identify and treat hair and scalp conditions SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SHBXWHS001 Apply safe hygiene

Core units CPCCBL2001 Handle and prepare bricklaying and blocklaying materials CPCCBL2002 Use bricklaying and blocklaying tools and equipment CPCCBL3002 Carry out masonry veneer construction CPCCBL3003 Carry out cavity brick construction CPCCBL3005 Lay masonry walls and corners CPCCBL3006 Lay multi-thickness walls and piers CPCCBL3009 Install flashings and damp proof course CPCCBL3010 Construct masonry arches CPCCBL3011 Construct curved walls CPCCBL3013 Construct masonry structural systems CPCCCA3002 Carry out setting out CPCCCM2006 Apply basic levelling procedures CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCWHS2001 Apply WHS requirements

Units of competency ICTCLD508 Manage infrastructure in cloud environments ICTCLD507 Build and deploy resources on cloud platforms ICTCLD506 Implement virtual network in cloud environments ICTCLD505 Implement cloud infrastructure with code If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers HLT Units of competency FWPCOR2205 Follow* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.