RPL Kit-ICTSAS410 Identify and resolve client ICT problems RTO Forms LLND Applicant Assessment - Qualification-specific

LLND Applicant Assessment - Qualification-specific ACSF-based assessment tasks

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

engaging and compliant classroom delivery of a qualification

Before we commence writing our learner resources we identify the requirements of the training package/accredited course and collect feedback from industry

the assessment decision)

RPL Kit-ICTSAS410 Identify and resolve client ICT problems RTO Forms LLND Applicant Assessment - Qualification-specificOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information