Learning and Assessment Kit-BSBCMM301 Process customer complaints CHC Don’t forget about our QUALITY

Don’t forget about our QUALITY ASSURANCE GUARANTEE

and strengthen these foundational skills in line with the Australian Core Skills Framework (ACSF)

Our learner guides contain everything you need to begin training your learners

We hire subject matter experts to write our learning guides to ensure they are industry and workplace relevant and current

Supports compliance with:

Learning and Assessment Kit-BSBCMM301 Process customer complaints CHC Don’t forget about our QUALITYOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to