aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises
present and debate ideas BSBCRT413 Collaborate in creative processes BSBCRT403 Explore the history and social impact of creativity BSBSTR301 Contribute to continuous improvement BSBSTR401 Promote innovation in team environments BSBLDR413 Lead effective workplace relationships BSBMKG437 Create and optimise digital media BSBESB301 Investigate business opportunities If you require RPL Kits with comprehensive benchmarking
remove and replace heavy electric vehicle rechargeable energy storage system AURHTB101 Diagnose and repair heavy vehicle air braking systems AURHTD102 Diagnose and repair heavy commercial vehicle steering systems AURHTD103 Diagnose and repair heavy commercial vehicle suspension systems AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURTTA006 Inspect and service hydraulic systems AURTTQ001 Inspect and service final drive assemblies Elective Units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURAFA103 Communicate effectively in an automotive workplace AURAKA001 Use information technology systems AURATA005 Estimate and quote automotive mechanical and electrical repairs AURETD101 Diagnose and repair electronically controlled steering systems If you require RPL Kits with comprehensive benchmarking
targeted learning support
Core Units MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM22001 Perform engineering activities MEM22002 Manage self in the engineering environment MEM30007 Select common engineering materials MEM30012 Apply mathematical techniques in a manufacturing engineering or related environment MSMENV272 Participate in environmentally sustainable work practices Elective Units MEM09229 Read and interpret technical engineering drawings MEM11011 Undertake manual handling MEM12002 Perform electrical/electronic measurement MEM12003 Perform precision mechanical measurement MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM13019 Undertake work health and safety activities in the workplace MEM09155 Prepare mechanical models for computer-aided engineering (CAE) MEM12025 Use graphical techniques and perform simple statistical computations MEM13015 Work safely and effectively in manufacturing and engineering MEM13020 Supervise work health and safety in an industrial work environment MEM14006 Plan work activities MEM15011 Exercise external quality assurance MEM15012 Maintain/supervise the application of quality procedures MEM16010 Write reports MSMENV672 Develop workplace policy and procedures for environmental sustainability MEM234028 Produce and manage technical documentation MEM234029 Produce and manage technical publications CPPBDN6106 Produce building information modelling for building design projects MEM23004 Apply technical mathematics MEM23109 Apply engineering mechanics principles MEM09011 Apply basic engineering design concepts If you require RPL Kits with comprehensive benchmarking
Vocational Placement Kit-CPCCLHS3001 Licence to operate a personnel and materials hoist Pre-order aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.