Learning and Assessment Kit-BSBCMM211 Apply communication skills Quote Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS007 Work effectively in trauma informed care CHCMHS008 Promote and facilitate self advocacy CHCMHS011 Assess and promote social

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTNWK548 Model preferred system solutions ICTSAD501 Model data objects ICTSAD502 Model data processes ICTSAS506 Update ICT system operational procedures ICTSAS520 Develop detailed test plans ICTSAS530 Use network tools Group O ICTNWK562 Configure internet gateways ICTDBS507 Integrate databases with websites ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives BSBPMG513 Manage project quality ICTCYS407 Gather

Model answers and benchmark responses

Core units BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Elective Units BSBCUS501 Manage quality customer service Group A BSBPMG522 Undertake project work Group A BSBWOR501 Manage personal work priorities and professional development Group A BSBMGT502 Manage people performance Group A BSBADM502 Manage meetings Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B BSBMGT516 Facilitate continuous improvement Group A BSBFIM501 Manage budgets and financial plans Group A Additional electives BSBWHS501 Ensure a safe workplace BSBHRM513 Manage workforce planning BSBRSK501 Manage risk If you require RPL Kits with comprehensive benchmarking

equipment and work areas SHBHIND003 Develop and expand a client base SHBHREF002 Straighten and relax hair with chemical treatments SHBHTRI001 Identify and treat hair and scalp conditions SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SHBXWHS001 Apply safe hygiene

Learning and Assessment Kit-BSBCMM211 Apply communication skills Quote Core units CHCDIV001 Work withOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to