Vocational Placement Kit-SIRSS00024 Retail Customer Engagement Skill Set BSB Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

engineering or related environment MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM16009 Research and analyse engineering information MEM16011 Communicate with individuals and small groups MEM16012 Interpret technical specifications and manuals MEM16014 Report technical information MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM03001 Perform manual production assembly MEM03002 Perform precision assembly MEM03003 Perform sheet and plate assembly MEM03004 Perform electronic/electrical assembly (production) MEM03005 Rework and repair (electrical/electronic production) MEM03006 Set assembly stations MEM04001 Operate melting furnaces MEM04002 Perform gravity die casting MEM04003 Operate pressure die casting machine MEM04004 Prepare and mix sand for metal moulding MEM04007 Pour molten metal MEM04008 Fettle and trim metal castings/forgings MEM04018 Perform general woodworking machine operations MEM04019 Perform refractory installation and repair MEM04024 Produce moulds and cores by hand MEM05001 Perform manual soldering/desoldering - electrical/electronic components MEM05002 Perform high reliability soldering and desoldering MEM05003 Perform soft soldering MEM05004 Perform routine oxy fuel gas welding MEM05005 Carry out mechanical cutting MEM05006 Perform brazing and/or silver soldering MEM05007 Perform manual heating and thermal cutting MEM05009 Perform automated thermal cutting MEM09010 Create 3-D models using computer-aided design system MEM05078 Apply welding principles MEM07016 Set and edit computer controlled machines and processes MEM12003 Perform precision mechanical measurement MEM12026 Perform advanced trade calculations in a manufacturing

CPCCOHS2001A Apply OHS requirements

CHCCDE011 Implement community development strategies Group C CHCADV002 Provide advocacy and representation services

procedures and recording tools to be used during the process

Vocational Placement Kit-SIRSS00024 Retail Customer Engagement Skill Set BSB Core units BSBDIV501 Manage diversityA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.