Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate IV The trainer assessment pack includes

The trainer assessment pack includes benchmark answers and evidence criteria used to assess the student’s competence (i

and continuous improvement in learner engagement

Units of competency PSPGEN034 Compose complex workplace documents PSPGEN043 Apply government processes PSPGEN027 Gather and analyse information PSPGEN057 Develop and use political nous If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PSPINV002 Conduct an investigation PSPINV001 Plan and initiate an investigation PSPINV003 Finalise an investigation If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate IV The trainer assessment pack includesOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to