Learner Guide-AURSAA001 Process customer complaints in an automotive workplace MSA Units of competency CPCCWHS1001 Prepare

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUAWHS313 Apply work health and safety practices in a live production environment RIIWHS204E Work safely at heights CUASTA413 Operate flying systems CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBRSK501 Manage risk AHCBUS517 Monitor and review business performance AHCBUS516 Develop and review a business plan AHCBUS512 Develop and implement family business structures and relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking

Units of competency CUAPPM421 Contribute to organising productions CPCCWHS1001 Prepare to work safely in the construction industry CUASTA311 Assist with production operations for live performances CUASMT412 Assist in stage managing rehearsals CUASMT517 Assist in stage managing and calling performances CUAWHS312 Apply work health and safety practices CUAPRP411 Coordinate props CUASMT413 Develop and implement production work plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSFMK514 Complete confirmation and settlement processes FNSFMK411 Perform reconciliations FNSFMK521 Analyse financial markets and information If you require RPL Kits with comprehensive benchmarking

Learner Guide-AURSAA001 Process customer complaints in an automotive workplace MSA Units of competency CPCCWHS1001 PrepareOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce