Learner Resources-BSBSS00127 Contact Centre Team Manager Skill Set PMA Units of competency SITXHRM003 Lead

Units of competency SITXHRM003 Lead and manage people SITXHRM001 Coach others in job skills SITXMGT001 Monitor work operations SITXCOM005 Manage conflict If you require RPL Kits with comprehensive benchmarking

Competency conversation kit for candidates to demonstrate their skills and explain their level of knowledge

Core units BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices ICTICT201 Use computer operating systems and hardware ICTICT202 Work and communicate effectively in an ICT environment ICTICT203 Operate application software packages ICTICT204 Operate a digital media technology package ICTWEB201 Use social media tools for collaboration and engagement Elective units ICTICT205 Design basic organisational documents using computing packages ICTICT206 Install software applications ICTICT207 Integrate commercial computing packages ICTICT210 Operate database applications ICTSAS209 Connect and use a home based local wireless network CUADIG201 Maintain interactive content BSBITU211 Produce digital text documents If you require RPL Kits with comprehensive benchmarking

procedures and flow chart diagrams for your RTO

Units of competency ICTDRE303 Install a complex digital reception system ICTCBL206 Alter services to existing cable system ICTRFN407 Conduct radio frequency measurements ICTWHS204 Follow work health and safety and environmental policy and procedures ICTCBL306 Locate and identify cable system faults If you require RPL Kits with comprehensive benchmarking

Learner Resources-BSBSS00127 Contact Centre Team Manager Skill Set PMA Units of competency SITXHRM003 LeadOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all