Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour MSM Units of competency FBPFSY5002 Develop

Units of competency FBPFSY5002 Develop an allergen management program FBPFSY4004 Provide accurate food allergen information to consumers FBPFSY4003 Perform an allergen risk review * We can develop additional elective units that are not listed on request (Please contact us for further information)

selection and induction of staff BSBLDR402 Lead effective workplace relationships BSBWHS401 Implement and monitor WHS policies

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFSF2014 Use soft furnishing sector hand and power tools MSFSF3008 Measure up and calculate fabric quantities for window coverings Elective units MSFSF2015 Cut single layer fabrics MSFSF2002 Machine sew materials MSFSF2003 Machine sew specialised sewn products MSFSF2004 Hand sew soft furnishings MSFSF2005 Operate a steam press MSFSF2007 Construct unlined curtains and drapes MSFSF2008 Construct lined curtains and drapes MSFSF2009 Construct padded pelmets MSFSF2010 Make up tracks for window coverings MSFSF2011 Fit and adjust curtain hardware BSBCUS301 Deliver and monitor a service to customers BSBITU306 Design and produce business documents BSBMKG413 Promote products and services MSMOPS212 Use enterprise computer or data systems If you require RPL Kits with comprehensive benchmarking

Units of competency BSBFIA302 Process payroll BSBITU304 Produce spreadsheets BSBWHS302 Apply knowledge of WHS legislation in the workplace SIRRINV001 Receive and handle retail stock If you require RPL Kits with comprehensive benchmarking

procedures and flow chart diagrams for your RTO

Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour MSM Units of competency FBPFSY5002 DevelopOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these