Learner Resources-BSBITU404 Produce complex desktop published documents PMA Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry CPCPCM2049 Cut mild steel using oxy-LPG-acetylene equipment CPCPCM2052 Weld mild steel using oxy-acetylene equipment CPCPRF2023 Collect and store roof water (c) If you require RPL Kits with comprehensive benchmarking

Units of competency AURETK002 Use and maintain electrical test equipment in an automotive workplace AURETR032 Diagnose and repair automotive electrical systems AURETR010 Repair wiring harnesses and looms AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR024 Diagnose and repair compression ignition engine management systems AURETR009 Install vehicle lighting and wiring systems AURETR006 Solder electrical wiring and circuits AURETR011 Install basic ancillary electrical systems and components AURETR016 Read and apply vehicle wiring schematics and drawings AURETR043 Diagnose and repair electronic body management systems AURETR028 Diagnose and repair instruments and warning systems If you require RPL Kits with comprehensive benchmarking

Core units BSBWOR203 Work effectively with others SITHIND002 Source and use information on the hospitality industry SITHIND003 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC003 Prepare and present sandwiches Group B SITHCCC006 Prepare appetisers and salads Group B SITHFAB002 Provide responsible service of alcohol Group B SITXFSA002 Participate in safe food handling practices Group B SITXINV002 Maintain the quality of perishable items Group B Additional Electives HLTAID003 Provide first aid Group B SITHKOP001 Clean kitchen premises and equipment Group B BSBSUS201 Participate in environmentally sustainable work practices Group B

Units of competency BSBINN601 Lead and manage organisational change CHCMGT001 Develop

Learner Resources-BSBITU404 Produce complex desktop published documents PMA Core units SITXCCS015 Enhance customerOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all