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Through themes of sustainability
Clients range from Paul McCartney to Lady Gaga
Size: 248mm×185mm Pages: 384Binding: Lay-flat bindingColour: Five colour print
ISBN: 978-0-9935812-6-7
3% elastic
Bad Services Art & Design Through themes of sustainabilityBad Services explores one of the biggest challenges facing organisations today: why services that begin with the best intentions so often become frustrating, inefficient and disconnected from the people they are meant to serve. Building on the ideas introduced in Good Services, author Lou Downe examines the organisational behaviours, structures and assumptions that prevent services from improving over time. Rather than focusing solely on design